Frequently Asked Questions

Frequently Asked Questions
What is the role of the Animal Poisons Helpline?

We provide rapid, up-to-date and evidence based advice to pet owners and veterinarians for poisoned animals. We aim to revolutionise the management of poisoned animals in Australia and New Zealand and reduce the morbidity and mortality that is associated with animal poisoning by;

• Promoting animal poisoning prevention
• Increasing the public awareness of animal poisoning
• Providing a toxicovigilance role by identifying poisoning trends and reporting these trends to the relevant professional bodies
• Providing continued education events to veterinary professionals
• Participating in animal toxicology research

Who will I talk to when I call the Animal Poisons Helpline?

The Animal Poisons Helpline is staffed by Poisons Information Consultants. All clinical staff employed at the service have in depth knowledge and experience in treating poisoned patients.

Are you a 24-hour service?

Yes, pets can unfortunately get poisoned after hours and the Animal Poisons Helpline provides a 24/7 service for pet owners that require expert help.

How can I provide feedback or get more information?

We value feedback and take all suggestions on board. To get in touch with us, email info@animalpoisons.com.au or complete the contact form here.