When you call the Animal Poisons Helpline on 1300 869 738 (AU), (917) 722 5958 (US), +1917-722-5958 (CA), 0800 869 738 (NZ), 3106 4216 (SG), we may ask for the following information to assist in making a risk assessment:
- Details about the animal that has been poisoned such as the animal’s name, weight, breed and past medical history.
- Details about the poison(s) they have been exposed to such as the product name and concentration. Always try to have the bottle or packaging of the product in front of you when you call.
- Details about the exposure such as route of exposure (ingestion, skin, eye etc), the duration of exposure/time since exposure and the quantity.
- How the animal is currently. Do they have any signs of poisoning?
- Details about any treatment that has already been performed prior to calling us.
The Animal Poisons Helpline will then conduct a risk assessment on your pet’s exposure and provide treatment recommendations or referral advice if necessary.